A client I am working for has recently starting trialing using Gocardless to collect payments by DD. When he signed up for the Go Cardless and Sage link up he thought automation meant once the client has signed up for the DD Mandate that as soon as the invoice fell due then Go Cardless would automatically request the DD. Through what I have looked into I have discovered that this isn't the case. It requires human intervention to request the invoices to be paid by DD via gocardless. Are there any plans in place to develop this functionality. I am unsure how large companies using Sage Line 50 manage with this necessary manual intervention to collect the DD payments. Also when payment has been received from the Customers it requires another human intervention to click on the Settlements icon to 'pull' in the transactions from Go Cardless into the Go Cardless bank account and the designated bank account. Any other users experiences of this would be great.
I look forward to hearing from you all. Catherine
