Images not accessible after being published from Dext Prepare to Sage Accounting

[Ivaylo Parnetsov]

Hello there,

I am a representative of Dext Prepare. We were contacted by Ash Lotey regarding the document's images not being openable in Sage Accounting.

This is regarding the company Precise PVC-u Building Supplies Ltd. We checked with our tech team regarding this and here is what they shared:
 

"Everything looks OK on our side. For the example receipt (item ID 13602939550), it was successfully published on June, 4th 2024 - item and attachment. Here is the response from Sage for publishing of the attachment:

{ "id": "fa933b35-7ccb-432a-b5a2-de0e1a154804", "displayed_as": null, "$path": "/attachments/fa933b35-7ccb-432a-b5a2-de0e1a154804", "mime_type": "application/pdf", "description": null, "file_extension": null, "transaction": { "id": "2f7a4f7e76f9416dbc122c14a39c0ecb", "displayed_as": "46103", "$path": "/transactions/2f7a4f7e76f9416dbc122c14a39c0ecb" }, "file_size": 545982, "file_name": "13602939550.pdf", "$file_path": "/attachments/fa933b35-7ccb-432a-b5a2-de0e1a154804/file", "attachment_context_type": { "id": "SALES_INVOICE", "displayed_as": "Sales Invoice", "$path": "/attachment_context_types/SALES_INVOICE" }, "attachment_context": { "id": "a0769e865bda49e49d68c3c431867d6a", "displayed_as": "SI-3311", "$path": "/sales_invoices/a0769e865bda49e49d68c3c431867d6a" }, "is_public": null, "created_at": "2024-06-04T14:16:44Z", "updated_at": "2024-06-04T14:16:44Z" }

HTTP Status Code 201 Created.

I checked the ids by which the invoice and the attachment are matched and they are the same (the attachment_context:id field).

The attachment itself is a PDF file, ~500KB in size, opens normally"

If additional information is needed, please let me know. Kind regards,
Ivaylo

[Steel, Mark]

Hi @Ivaylo Parnetsov,

Thanks for your email.

I can confirm that the attachment is present and viewable on Sales Invoice SI-3331 to the user Ash Lotey. The user will need to contact Sage Customer Support and raise the issue with them if the problem persists. 
Customer Support can be reached from the methods listed at https://my.sage.co.uk/public/help.aspx#/customer/support/accounting-uk/hub/two-factor/contact.

Thanks

Mark

[Ivaylo Parnetsov]

Hello Mark,

Thank you so much, I appreciate your reply!

Kind regards, 
Ivaylo