Issue with an order dispatch status in Sage when sending back dispatch lines

[Dev Keymas]

Has anyone has this issue with the order not being marked as despatched when using the API to send the despatch lines: sop_confirm_despatch.

While our data shows that the order lines have been picked and dispatched, the order header does not reflect the despatched status and order is unable to be invoiced off. Could you help us understand why the order header isn't updating accordingly, despite the lines being fully despatched?

The way to fix it, is to open up in Sage and press save without doing anything else. Then the header shows despatched. So does anyone know if there is a step we are missing after we send back the order lines as despatched to update the order status. I cannot see anything in the API docs about despatching the order header level.

Thanks,

[Chris Burke]

I don't have an issue with this.  But I think that all you're seeing here is the fact that the desktop list in the Sage 200 client isn't refreshing (I don't think that the API will know how to trigger the auto-refresh). Try despatching an order via the API end point and then manually refreshing the desktop list - that's what works for me.