Contract Line API Update Error

[Frankie Fernandez]

Hello All, 

I was wondering if anyone could provide some quick direction. I've never done a contract line update call but I cannot get any of these calls to go through to update billing start/end dates. Little help? 

<CONTRACTDETAIL>

                        <RECORDNO>19297</RECORDNO>

                        <CONTRACTKEY>943</CONTRACTKEY>

                        <CONTRACTID>0CZ</CONTRACTID>

                        <LINENO>1</LINENO>

                        <PERIOD></PERIOD>

                        <BEGINDATE>2024-01-01</BEGINDATE>

                        <ENDDATE>2024-12-30</ENDDATE>

  </CONTRACTDETAIL>

 

  <errormessage>

                <error>

                    <errorno>BL03000018</errorno>

                    <description></description>

                    <description2>runobject: Required field &#039;Email address&#039; is missing. [Support ID: S6m9s1-WEB001%7EZ3dfBP5o0J74YM89ZyoseQAAAA4]</description2>

                    <correction></correction>

                </error>

                <error>

                    <errorno>BL01001973</errorno>

                    <description></description>

                    <description2>Unable to validate runobject record</description2>

                    <correction></correction>

                </error>

                <error>

                    <errorno>BL01001973</errorno>

                    <description></description>

                    <description2>Could not create runobject record</description2>

                    <correction></correction>

                </error>

                <error>

                    <errorno>BL01001973</errorno>

                    <description></description>

                    <description2>Could not add values in the Run Object</description2>

                    <correction></correction>

                </error>

                <error>

                    <errorno>BL01001973</errorno>

                    <description></description>

                    <description2>Could not edit the record</description2>

                    <correction></correction>

[Sterio, Louis]

Is there a required custom field on the contract line or contract header object that must be populated? Do you get the same error when trying to update this line directly in the user interface as well?

[Frankie Fernandez]

LS! What is gucci?! CA West Coast in the house. 

Wow...this is embarrassing. Yes. I did have a required line level field in that demo environment. But, even after deleting the field I am still getting the same error. 

I also ran the call in another environment on a valid contract line and am still getting the same error. 

[Sterio, Louis]

Long time no chat Frankie! Can you private message me the company ID and enable external access? I will test later today for you.

[Frankie Fernandez]

Send in private message. Let me know if I need to pass anything else along. 

[Sterio, Louis]

Frankie,
I just tested and it worked with no error. I ran this at the top level.

Request/Response:
 

<content>
  <function controlid="testControlId">
    <update>
      <CONTRACTDETAIL>
        <RECORDNO>19297</RECORDNO>
        <CONTRACTKEY>943</CONTRACTKEY>
        <CONTRACTID>0CZ</CONTRACTID>
        <LINENO>1</LINENO>
        <PERIOD></PERIOD>
        <BEGINDATE>2024-01-01</BEGINDATE>
        <ENDDATE>2024-12-30</ENDDATE>
      </CONTRACTDETAIL>
    </update>
  </function>
</content>


<?xml version="1.0" encoding="UTF-8"?>
<response>
      <control>
            <status>success</status>
            <senderid>******</senderid>
            <controlid>ControlIdHere</controlid>
            <uniqueid>false</uniqueid>
            <dtdversion>3.0</dtdversion>
      </control>
      <operation>
            <authentication>
                  <status>success</status>
                  <userid>****</userid>
                  <companyid>*******</companyid>
                  <locationid></locationid>
                  <sessiontimestamp>*******</sessiontimestamp>
                  <sessiontimeout>********</sessiontimeout>
            </authentication>
            <result>
                  <status>success</status>
                  <function>update</function>
                  <controlid>testControlId</controlid>
                  <data listtype="objects" count="1">
                        <contractdetail>
                              <RECORDNO>19297</RECORDNO>
                        </contractdetail>
                  </data>
            </result>
      </operation>
</response>

 

[Frankie Fernandez]

Yo LS, disregard...super embarrassing. I was missing an email on the contract record for the Web Services user....call now goes through as thought. 

 

Thanks as always for the amazing help!