Business not found error (LOM)

[guillaume petit]

Hi dear Support,

I recently faced an issue, and I could not find any information in the API doc. I am receiving the following message when trying to query data.

[{"$severity":"error","$dataCode":"AuthorizationFailure","$message":"Business not found (LOM)","$source":""}])

What does it mean exactly, and what needs to be done to solve it?

Cheers,

Guillaume PETIT

Silverfin

Edited March 3, 2022 by guillaume petit

[Ben Smith]

Hi Guillaume,

That error basically means that the business you are querying hasn't been found in our database.

Can you confirm you are passing the correct business_id in the X-Business header when making your API calls? I'd recommend making a call to /businesses and noting the id(s) of the business(es) returned.

 

Ben

[Nikita Avvakoumov]

Hi Ben, thanks for your reply.

I'm following up as Guillaume is currently away.

I can confirm that the id of the business is included in the response from the `/businesses` endpoint. Thereafter, we make a call to https://api.accounting.sage.com/v3.1/financial_settings with headers `Authorization: Bearer <token>` & `X-Business: <business_id>` and receive the following response

-> "HTTP/1.1 401 Unauthorized\r\n"
-> "Content-Type: application/json\r\n"
-> "Content-Length: 109\r\n"
-> "Connection: keep-alive\r\n"
-> "Date: Wed, 09 Mar 2022 13:28:36 GMT\r\n"
-> "x-amzn-RequestId: 8d34f5ad-30ad-414a-b84d-bd9bea1514ec\r\n"
-> "x-runtime: 0.016653\r\n"
-> "x-frame-options: SAMEORIGIN\r\n"
-> "x-amzn-Remapped-content-length: 118\r\n"
-> "x-protected-by: Sqreen\r\n"
-> "x-amzn-Remapped-connection: Close\r\n"
-> "x-request-id: 0bcea6ae-c244-4de6-9e45-72b788e4693b\r\n"
-> "x-correlation-context: {}\r\n"
-> "x-amz-apigw-id: Ot-8uFeuDoEF_Iw=\r\n"
-> "status: 401 Unauthorized\r\n"
-> "cache-control: no-cache\r\n"
-> "vary: Accept-Encoding\r\n"
-> "x-amzn-Remapped-server: Apache\r\n"
-> "x-server: sageone-uk-production-gac-api-537 (production), sageone-uk-production-modproxy-waf-99\r\n"
-> "X-Amzn-Trace-Id: Root=1-6228ab84-02ed39bf3e8848d957f324e3;Sampled=0\r\n"
-> "x-amzn-Remapped-date: Wed, 09 Mar 2022 13:28:36 GMT\r\n"
-> "X-Cache: Error from cloudfront\r\n"
-> "Via: 1.1 a3199f4241d6b00e311978572ceb4a90.cloudfront.net (CloudFront)\r\n"
-> "X-Amz-Cf-Pop: CDG3-C1\r\n"
-> "X-Amz-Cf-Id: ncJjw-LQWBYeOZYaQ1_N3O2EKIiwMWLaXmuFiaMt5xQi5vyn7_FBfQ==\r\n"
-> "\r\n"
reading 109 bytes...
-> "[{\"$severity\":\"error\",\"$dataCode\":\"AuthorizationFailure\",\"$message\":\"Business not found (LOM)\",\"$source\":\"\"}]"

I'd prefer not to share the client's business id & name in a public forum. The same call succeeds when performed with other business ids picked randomly from the initial response.

Thanks for looking into this!

Nikita

Silverfin

[Steel, Mark]

Hi Nikita, thanks for the information.

Is this business being accessed by an accountant/partner in Sage Partner Edition please?

I ask this as we have a similar outstanding issue which is only applicable in Partner Edition.

Thanks

Mark