Matt Bradley Posted September 2, 2022 Share Posted September 2, 2022 We've created (Via the SBC API) a few other_payment OTHER_RECEIPT_REFUND payments. This is to deal with clearing off balance which a customer has accumulated by an overpayment, or a cash deposit which needs to be returned. However, these payments appear to be showing up is incoming payments on the customer account history, and they ADD to the customer's balance, rather than coming off it. (1) How do we fix this? (2) How do we clear / allocate customer balances against refunds so that the customer balance returns to £0? Link to comment Share on other sites More sharing options...
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now