ContactPayments API 500 error

[Matt Bradley]

We're sending an API request which appears to be perfectly valid, but for some reason, generates a 500 error. Similar ContactPayments work fine, but this particular one generates a 500 error for some reason.

[contact_payment] => 
	(
		[transaction_type_id] => CUSTOMER_REFUND
		[contact_id] => d0fb3586396f4db69e90a7cebce81dcc
		[bank_account_id] => 4b852dfa7a8e4f20b6fba63f2c6d25d8
		[date] => 2022-09-22T00:00:00+01:00
		[total_amount] => 4652
		[reference] => DA59218-Refund-credit-bal
		[payment_method_id] => CREDIT_DEBIT
		[allocated_artefacts] => 
			(
				[0] => 
					(
						[artefact_id] => 26967b6ffa9d41bc92787ca4f9c8f12d
						[amount] => 3526.00
					)

				[1] => 
					(
						[artefact_id] => f63314cca6614444ad4ffd64a0cf3a9f
						[amount] => 1126.00
					)

			)

	)

The response is a 500 error from the API.

Any ideas what's gone wrong here?

 

 

[Steel, Mark]

HI Matt,

We'd need access to the data to fully investigate - If you'd like us to do so, please ask the business owner to send an email to [email protected] stating their agreement for us to access the data. If they reference this post that will be sufficient.

Looking at the values you are passing, it looks as if you're trying to create and then allocate a refund for 1126.00 to an outstanding invoice of 3526.00. The amounts on both would need to be the same and match the total_amount for this to work?

The total_amount should not be an addition of the allocation amounts. I'm guessing the 500 internal error is returned as it's unable to route the request based on those params.

Thanks

Mark

[Matt Bradley]

What it is trying to do here is issue a customer_refund for £4652 to refund two previous unallocated customer_receipts of £3526.00 and £1126.00 respectively.

I'll get somebody to send an email to [email protected]

[Steel, Mark]

Thanks for the info.

We're currently looking at the data and can confirm that the problem does not lie with the data you're passing in the request.

The issue looks to be related to a backend issue. There are over 143 pages of requests logged for this business over the last 7 days so we'll ideally need the x-amzn-RequestId or the x-request-id. If you don't have either of those, could you provide the date/time of the response please?

Thanks

Mark

[Matt Bradley]

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