Error EC02, account not recognized

[Andy Benichou]

Hello,

 

We have developped an App with Sage, and we are wondering why some of our customers are getting:

Error EC02, account not recognized

Looks like you are trying to log in with details that belong to another product, or you have changed your email address recently"

 

We have to create an app for each Sage product ? Maybe we have missed an important information.

 

Thank you for your help,

Jason

[Steel, Mark]

Hi Andy,

Thank you for your question.

Sage as a brand offers many different software solutions for markets across the world. Some of the products may have been acquisitions made by Sage. This means variants of a product such as Sage 50 c or Sage business cloud accounting may have the same name but require different API's or SDK's to  implement an integration.

As an integrator this means that if you develop a product for Sage Business Cloud Accounting for one region it may not be compatible for another. One such example would be the UK and South Africa. The South African version of Sage Business Cloud Accounting uses a different codebase and API's.

 

The API docs referenced here https://developer.sage.com/accounting/reference/ - Relate to Sage Business Cloud Accounting in CA, ES, FR, IRE, UK and US. The integration would not work for a product with the same name outside of these countries/regions.

 

Due to the number of products and variations, API and product support tend to be country specific with different teams handling product specific questions. 

Which Sage products are you intending to integrate with?

 

Thanks

Mark