Internal Server Error

[SageMain Test]

Hi,

we are getting a 500 error when submitting an invoice.

Submission datetime: 2023-10-23 07:51:55 utc

CorrelationId":"80000272-0000-f800-b63f-84710c7967bb"

"Method":"POST"

"Request":"\"sales_invoice\"

\"contact_id\":\"759a26eff09348409e3438df1bb8afa1\"

"date\":\"2023-10-18\"

"invoice_number\":\"8565\"

Cheers,

Marco

[Steel, Mark]

Hi Marco,

I've found 4 errors with a status of 500 in the logs for this business from the 23/10/2023 but non match the time you reference. If you can obtain the x-amzn-RequestId from the response header that helps us efficiently pinpoint the request in the logs.

Looking at the errors for those I found, it appears it is unable to handle a value in one of the invoice_lines. Unfortunately the logs do not capture the request params passed and we'll need the request body from yourself to troubleshoot. 

Can you PM them to me please?

Thanks

Mark

[Steel, Mark]

Hi Marco,

I've replied to your PM. It looks as if you're trying to pass an emoji on invoice_line 3 which is an unrecognised character in SBCA.

Thanks

Mark